Account & Security

1. Account types

WhaleLink supports three kinds of accounts:

• Username: created by an admin in the backend
• Email sign-up: register yourself with an email
• Phone-number sign-up: register yourself with a phone number

All three can sign in and subscribe normally, and can receive top-ups or subscriptions from others (see "Top-up for others" below).

2. Sign-in and password

• Forgot password: on the sign-in page tap "Reset password" and follow the prompts via email or phone
• Change password: under Settings → Security

Use letters and digits, and do not reuse the password on other sites.

3. Two-factor authentication (2FA)

Once enabled, signing in requires a one-time code in addition to the password, greatly reducing account-theft risk.

Supported methods:

• Authenticator app (TOTP)
• Recovery codes: generated when you enable it — keep them safe
• Email code
• SMS code
• Passkey

Configure two or more methods so a single failure does not lock you out.

4. Account linking

Under Settings → Account you can link third-party sign-in methods for quicker sign-in.

Before linking, make sure the third-party account is controlled by you.

5. Top-up for others

Your account identifier (username / email / phone) can be used by someone else to top up or subscribe you — like topping up a phone bill:

The operator enters your identifier → the system shows your account info for confirmation → payment → the benefit goes to your account.

So treat your identifier as a public payee identifier, but do not expose too much personal information publicly.

6. Deleting your account

If you decide to stop using WhaleLink, you can request account deletion.

Deletion is irreversible: account data is removed, and subscriptions and gems are not refunded.

See the Delete Account page for how to request it.

7. Security tips

• Do not share your account with others
• Check your host sharing list regularly and revoke unused authorizations
• If you notice unusual sign-ins or spending, change your password immediately and contact us via WeChat customer service